Xokers | Shop Online With Crypto

SHIPPING OVERVIEW

Covid19 Impact

  • Please be aware that C19 is still hitting some merchant countries hard, hence, there may be delays to the delivery of some products that are not termed emergency or essential items. We value your patronage and will do our best to get your items shipped at the fastest possible time.

How does shipping work?

  • Xokers work with global merchants and couriers in order to provide you with the best products at the fastest shipping time. This means that our products are shipped from various parts of the world based on availability. Items shipped within your country will be delivered within 3-5 business days, however, items shipped outside your country can take 2 – 4 weeks to arrive. Don’t panic! They’ll arrive intact. Alternatively, you can always order in advance if it’s a date-bound item.

What are your shipping rates?

  • We offer free shipping on orders equal to or above $1000 worldwide, $500 Europe and $300 US & Canada. Orders below these amounts will be charged a flat shipping rate of $20. Additional rates may apply based on item weight or fragility (luxury goods).

Do I need to pay the VAT taxes?

  • You don’t need to pay VAT or import fees on our products. However, in rare cases, some customs or regions may charge extra fees on arrival. Local customs reserve the rights to check or sample the item value. We will not reimburse returned packages due to refusal of the buyer to pay such extra import charges.

Which countries do you ship to?

  • We ship worldwide. If your country cannot be reached by our courier partners we will contact you to make needed changes or refund your payment.

When can I expect to receive my order?

  • Items shipped within your country will be delivered within 3-7 business days, however, items shipped outside your country can take 2 – 4 weeks to arrive. Don’t panic! They’ll arrive intact. Alternatively, you can always order in advance if it’s a date-bound item.

What is your cancellation policy?

  • Cancellation of your order is accepted if you cancel within 5 hours of your purchase. Afterwards, your order will be processed and shipped, hence cancellation may not be accepted. Note that gas fees will be charged to you.

How long before I receive my refund?

  • We process refunds within 5 – 12 hours. Refund amount will be equal to the USD value of the item and issued in the original token paid. You may also read our Return Policy for more info on refunds and returns.

For further questions on shipping, kindly write us at inquiry@xokers.com